Right of Withdrawal for Consumers

(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.)

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract has taken effect.

To exercise your right of withdrawal, you must contact us:

By means of a clear declaration (e.g. a letter sent by post, fax or e-mail) informing about your decision to revoke this contract. You can use the attached withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the cancellation period has expired.

Consequences of the withdrawal  

If you withdraw from this contract, we will have to reimburse you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us). These have to be reimbursed within no more than fourteen days from the day on which we received notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for the transaction.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back to us.)


  • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):
  • Ordered on (*) / received on (*):
  • Name of the consumer (s):
  • Address of the consumer (s):
  • Signature of the consumer (s) (only when notified on paper):
  • Date:

(*) Delete where inapplicable.

Return policy

We grant consumers a voluntary 30-day money-back guarantee during 30 days from the date of sale. The statutory right of withdrawal is not restricted by the voluntary extension to 30 days.

In order to take advantage of the 30-day money-back guarantee, you must inform us of your decision  by means of a clearly written declaration (e.g. letter, e-mail). The deadline is met if we receive the written revocation before the end of the 30 days.

Your payment will be reimbursed by the same means you used to pay your order.

The 30-day money-back guarantee applies only to consumers.